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Customer Service Management



Duration:

1 Year


Eligibility:

Anyone with class 8 pass & min 18 years of age.


Annual Fees:

3600 /


Programme Objectives:


  1. To ensure that Customer service management is imperative and pervasive.
  2. To understand the environment in which Business operates & Evlove Customer service strategies.
  3. To upheld Customer preferences through services that delight and compound.
  4. To establish relationship and rapport for customer loyalty .

Course code Title of the Course
DCSM10001 Principles of Management
DCSM10002 Customer Relationship Management
DCSM10003 Business Environment and Ethics
DCSM10004 Relationship Marketing
DCSM10005 OJT

Course code Title of the Course
DCSM10001 Effective Communiation
DCSM20002 Customer Service Strategy
DCSM20003 Customer Retention and Delight
DCSM20004 Customer Service Management
DCSM20005 OJT