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Home
About
The University
Apprenticeship Embedded Degree Program
Online Program
Vice Chancellor
Registrar
Director
Assistant Directors
Programs
Apprenticeship Embedded Online Degree Program
Online Bachelors Degree
Online Masters Degree
Online Executive Diploma
Online Executive Program
Online Certificate Courses
Student Portal
Notifications
Press and News
Blog
FAQ
Contact
Customer Service Management
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Customer Service Management
Customer Service Management
Duration:
1 Year
Eligibility:
Anyone with class 8 pass & min 18 years of age.
Annual Fees:
3600 /
Program Objectives:
To ensure that Customer service management is imperative and pervasive.
To understand the environment in which Business operates & Evlove Customer service strategies.
To upheld Customer preferences through services that delight and compound.
To establish relationship and rapport for customer loyalty .
First Semester
Course code
Title of the Course
DCSM10001
Principles of Management
DCSM10002
Customer Relationship Management
DCSM10003
Business Environment and Ethics
DCSM10004
Relationship Marketing
DCSM10005
OJT
Second Semester
Course code
Title of the Course
DCSM10001
Effective Communiation
DCSM20002
Customer Service Strategy
DCSM20003
Customer Retention and Delight
DCSM20004
Customer Service Management
DCSM20005
OJT
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